What services does City Care Lab provide?
City Care Lab provides diagnostic laboratory testing, radiology services, and home sampling. We also offer online reports and mobile app access for convenience.
I lost my receipt or registration slip. How can I get my report?
No problem. If your receipt is missing, our team can help you retrieve your report using your registered phone number and basic verification.
Do you have a mobile app for reports and services?
Yes. City Care Lab has a mobile app where you can view and download reports, explore services, and access helpful features. It also offers free teleconsultation support to help you understand your lab report.
How can I download my report online?
You can access your report through the City Care Lab online portal or the City Care Lab mobile app. Use your Patient ID and password provided on your slip or sent via SMS.
I am confused about my report. Can someone explain it?
Yes. City Care Lab provides free teleconsultation on the mobile app so a qualified professional can help explain your report and guide you on next steps.
Do you offer home sample collection?
Yes. City Care Lab provides home sampling services. Our trained staff collects samples safely using sterile equipment and your report is available online and through the mobile app.
How can I book home sampling?
You can book home sampling through our website, mobile app, or by contacting City Care Lab support. Share your name, location, preferred time, and tests or prescription.
What should I do to prepare for Ultrasound Pelvis?
For Ultrasound Pelvis, you usually need a full bladder. Drink water before your appointment and avoid urinating until the test is completed, unless instructed otherwise by the staff.
What are the fasting instructions before a blood test?
For fasting tests, do not eat for 8 to 12 hours before your test. You can drink plain water. Avoid tea, coffee, milk, and juices unless your doctor gives different instructions.
What are City Care Lab's opening hours? Are you open on Sunday?
Yes, we are open on Sunday. Every branch is open 9 AM to 10 PM, seven days a week. On Fridays we close briefly from 1:30 to 2:30 PM for Jummah prayers.
How much does a CBC or full body checkup cost at City Care Lab?
A CBC costs Rs 650. Our Comprehensive Wellness Profile, an 18-test full body checkup, costs Rs 12,600, which is 35% off the separate test prices. You can check every price on our Test Prices page.
How quickly will I get my report?
Most routine tests, like CBC, sugar, cholesterol, liver and kidney tests, are ready the same day. A few specialised tests take longer, and we tell you the expected time when you give your sample. Your Patient ID arrives by SMS, and the report comes on WhatsApp, in our app and on the Reports page.
Is City Care Lab registered with the Punjab Healthcare Commission?
Yes. City Care Lab is registered with the Punjab Healthcare Commission (PHC #R-64327). Every report is reviewed by our consultant pathologist, Dr. Beenish Haleem, before release.
Where are City Care Lab's branches?
We have six branches. In Gujranwala: Model Town (391-A Main Market), Baghbanpura (near Batool Eye Complex) and Shaheenabad (Atta Muhammad Road). In Sialkot district: Daska (Stadium Road, Habibpura), Sambrial (opposite National Bank) and Mundeke (Madharian Wala Kalar). See all branches with maps.
Can City Care Lab help arrange blood for a patient?
Yes. We don't run a blood bank, but we arrange whole blood, packed red cells, platelets and FFP through local blood banks, and we can run the cross match at our lab. See Blood Bank Help or call 0316-7208633.
Do you test for dengue right now?
Not at the moment. Our dengue NS1, IgG and IgM testing is paused. If your doctor wants to track your platelet count, a CBC is available at every branch, with free home collection.