PATIENT SUPPORT
Free Teleconsultation with City Care Lab
A report full of numbers is not much use if you do not know what they mean. Our free teleconsultation connects you with a professional who can walk you through your own results.
When to Use It
Plenty of people get a report back with one value flagged in red and no idea whether to worry. That is exactly what teleconsultation is for: a slightly high ALT, a borderline HbA1c, a platelet count that dropped during dengue season. You ask, someone qualified answers.
How It Works
Open the City Care Lab app after your report is ready and request a teleconsultation. A professional reviews your result and talks you through what it means and whether you should follow up with your own doctor. It will not replace a full clinical consultation, but it fills the gap between getting a report and understanding it.
Cost
Free, for any report processed at City Care Lab. No separate booking fee or subscription.
Frequently Asked Questions
Is teleconsultation really free?
Yes, for any report processed at City Care Lab. There’s no separate booking fee or subscription.
When should I request a teleconsultation?
Whenever a value on your report is flagged and you’re not sure whether to worry, like a slightly high ALT or a borderline HbA1c.
Does teleconsultation replace seeing my own doctor?
No. It explains what your result means and whether you should follow up, but it doesn’t replace a full clinical consultation with your doctor.
How do I request one?
Open the City Care Lab app once your report is ready and request a teleconsultation from there.
What if I don't have the app?
WhatsApp 0316-7208633 and we’ll help you get set up, or talk you through your result directly.