MOBILE APP
Download the City Care Lab App
View and download your reports, book a test, and reach a professional for a free teleconsultation, all from your phone. No login desk, no waiting on a call.
View & Download Reports
Your full testing history stays in the app, so you are not digging through WhatsApp or old SMS messages to find a report from three months ago.
Book a Test in a Few Taps
Book a walk-in or home sample collection straight from the app, at any of our six branches or anywhere in our service areas.
Free Teleconsultation
If a number on your report does not make sense, the app connects you with a professional who can walk you through it, at no extra cost.
Manage Your Profile
Keep your details on file so booking your next test takes seconds, not another round of explaining who you are and what you need.
Get the App
Available now on Android. iOS is on the way, in the meantime iPhone users can use our online reports portal and WhatsApp for the same reports and booking.
Frequently Asked Questions
Is the City Care Lab app free to download?
Yes, completely free, with no subscription for viewing reports or booking tests.
Is the app available for iPhone?
Not yet. iOS is on the way. In the meantime, iPhone users can use our online reports portal and WhatsApp for the same reports and booking.
Can I book home sample collection through the app?
Yes. Book a walk-in or home collection in a few taps, at any of our six branches or service areas.
What if I don't want to install an app?
Your reports stay available through our online portal, and you can book or ask questions any time on WhatsApp at 0316-7208633.
Does the app really offer free teleconsultation?
Yes. If a number on your report doesn’t make sense, the app connects you with a professional who explains it, at no extra cost.