Message us on WhatsApp and we’ll send your report to you.
Where to find your details
Your Patient ID and password are printed on your billing slip and sent to you by SMS right after your sample is collected.
Can’t find them? Call or WhatsApp 0316-7208633 and we’ll sort you out.
Download Your Report
Mobile App
Get Your Reports on the City Care Lab App
See your reports as soon as they are ready, keep your full testing history in one place, and request a free teleconsultation if a result doesn’t make sense.
Other Ways to Get Your Report
Free Teleconsultation
If a number on your report doesn’t make sense, the app connects you with a professional for free.
Frequently Asked Questions
What do I need to download my report online?
Your Patient ID and password, both printed on your billing slip and sent to you by SMS after your sample is collected.
I lost my billing slip. How do I get my report?
Call or WhatsApp 0316-7208633 and we'll help you retrieve it using your registered phone number.
How quickly are reports uploaded after my sample is collected?
Routine tests are usually ready the same day, and you can also check status through the City Care Lab app or WhatsApp.
A value on my report is flagged. What now?
Request a free teleconsultation through the app, and a professional will walk you through what it means.
Can I access old reports too, not just my most recent one?
Yes, your testing history stays on file. Log in with your Patient ID or check the app for past reports.