FAQs

Frequently Asked Questions

Get quick answers about reports, test preparation, home sampling, and using the City Care Lab mobile app to view reports and get support.

What services does City Care Lab provide?

City Care Lab provides diagnostic laboratory testing, radiology services, and home sampling. We also offer online reports and mobile app access for convenience.

I lost my receipt or registration slip. How can I get my report?

No problem. If your receipt is missing, our team can help you retrieve your report using your registered phone number and basic verification.

Do you have a mobile app for reports and services?

Yes. City Care Lab has a mobile app where you can view and download reports, explore services, and access helpful features. It also offers free teleconsultation support to help you understand your lab report.

How can I download my report online?

You can access your report through the City Care Lab online portal or the City Care Lab mobile app. Use your Patient ID and password provided on your slip or sent via SMS.

I am confused about my report. Can someone explain it?

Yes. City Care Lab provides free teleconsultation on the mobile app so a qualified professional can help explain your report and guide you on next steps.

Do you offer home sample collection?

Yes. City Care Lab provides home sampling services. Our trained staff collects samples safely using sterile equipment and your report is available online and through the mobile app.

How can I book home sampling?

You can book home sampling through our website, mobile app, or by contacting City Care Lab support. Share your name, location, preferred time, and tests or prescription.

What should I do to prepare for Ultrasound Pelvis?

For Ultrasound Pelvis, you usually need a full bladder. Drink water before your appointment and avoid urinating until the test is completed, unless instructed otherwise by the staff.

What are the fasting instructions before a blood test?

For fasting tests, do not eat for 8 to 12 hours before your test. You can drink plain water. Avoid tea, coffee, milk, and juices unless your doctor gives different instructions.